Job Description
POSITION SUMMARY
• Directly responsible for the sales and KPI performance in assigned department/s
• Partnering with Brand Liaison Officer, Frasers buying, RL wholesale team to build on business opportunities and achieve business performance goals: Retail sales, increase AUR, seasonal sell outs etc.
• Leading weekly host store management meetings and participate in and contribute to regional Ralph Lauren meetings.
• Communicating with host store staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals. • Delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second
• Collaborate in the the recruitment, selection, supervision, and development of the team
• Collaborate with store management team on performance reviews and agreeing Personal Development Plans to support retention • Training and testing the team on product Knowledge • Communicating clear sales and service goals and expectations to sales team, providing coaching, training and constructive feedback on a regular basis • Using department business reports, profiling, and space analysis information effectively • Managing the department environment to ensure it represents the brand, complies with creative and product presentation
• Establishing and maintaining an effective replenishment processes in line with store requirements
• Oversee merchandise install directives and ensure standards are effectively maintained
• Promoting and managing a high level of security discipline
Qualifications
EXPERIENCE & ATTRIBUTES
• You'll have a minimum of +3 years of progressive retail experience.
• You'll have a minimum 2 year’s store/dept management experience in the service or fashion retail industry.
• To have a genuine passion for our brand, as well as an in-depth knowledge of the retail market including competitor activity
• Possess strong communication and interpersonal skills, energetic and authentic showing a clear presence on the
shop floor.
• A desire to build relationships and promote teamwork and develop people.
• You'll be confident in giving feedback that promotes positive behavioral change.
• High level of analytical and reporting skill
• To be action orientated and solution driven to achieve results
• To be competent in IT systems to include excel, Microsoft word
• You'll be a team player who recognizes and celebrates the contributions and achievements of others.
Additional Information
The Rewards:
* Basic rate salary £30,222 per annum
* Monthly commission
* Monthly and quarterly bonus
* Brand training and engagement days
* Group rewards and recognition
* 20% Staff Discount across all Frasers group Stores
* Excellent bonus scheme paid monthly
* Uniform discount