Reporting to a Team Manager, the Senior Customer Service Administrator is responsible handling and processing customer/intermediary queries in line with pre-determined frameworks. They will also assist with quality checking in line with quality frameworks.
Key Accountabilities and Main Responsibilities
* Build and maintain customer relationships through the full range of administrative tasks.
* Demonstrate sound technical understanding on pensions and regulation.
* Take personal responsibility for resolving customer and intermediary concerns/issues.
* Promote customer and intermediary self-service through the system navigation support provided.
* Demonstrate adherence to pre-determined frameworks, and other policies identifying when issues need to be escalated.
* Demonstrate flexibility and collaboration towards meeting customer and business needs.
* Support system and product development with service experience in mind.
* Identify opportunities to drive a culture of continuous improvement.
Experience & Personal Attributes
* Completion of CF1 and CF4 – desirable. Working towards mandatory.
* Previous experience of working in a customer service environment.
* Excellent time management skills and ability to multi-task and prioritize work
* Attention to detail and problem solving skills
* Excellent written and verbal communication skills
* Strong organizational and planning skills in a fast-paced environment
* A creative mind with an ability to suggest improvements
* Positive, professional, and versatile attitude at all times and are able to remain level-headed.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
#J-18808-Ljbffr