About Us
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired.
Job Purpose
As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.
Role and Responsibilities
Members
* Act as the primary point of contact for members, staff, and visitors during your shift.
* Address member feedback and resolve issues promptly and professionally.
Member Experience
* Build positive relationships with members, ensuring a friendly and personalised experience.
* Handle complaints and follow up with the relevant manager.
People
* Lead, manage, and motivate the team to deliver exceptional service aligned with our values.
* Support and supervise team members, assisting with lunch cover as needed.
Operations
Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty ser...
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