Road Logistics Customer Care Operations Specialist
Join to apply for the Road Logistics Customer Care Operations Specialist role at Kuehne+Nagel
It\'s more than a job Working in Trucking is all about moving goods, but at Kuehne+Nagel, it is also about making a difference in people\'s lives. With us, you are a vital part of the supply chain that helps create everyday moments and unforgettable experiences for people around the world. For example, you\'ll make sure that fresh flowers arrive in perfect condition at the local florist to brighten someone\'s day. And that semiconductors arrive safely at the factory that builds medical devices that improve lives. At Kuehne+Nagel, our work is about more than we imagine.
What you will do
* Coordinate specialised transport services for customer orders using Loginext Transport Management System and other tools
* Manage planning activities (system-based and manual)
* Schedule and create cost-effective transport plans, optimizing use of our own fleet and subcontractors where possible
* Agree with logistics service providers to ensure on-time pick-up and delivery in full
* Select transport modes and service providers based on agreed parameters
* Manage ad-hoc transport requests and adjustments
* Coordinate driver routes and schedules with suppliers to maximize productivity and control costs
* Be the first line of support for logistics queries
* Respond constructively to customer requests to develop proactive relationships and minimize disruption
What we would like you to bring
* Excellent communication and interpersonal skills, written and verbal
* Strong customer service focus
* Ability to use initiative and work unsupervised as well as within a team
* Ability to work in shifts covering 8 hours from 7 am to 7 pm
What\u2019s in it for you
If you would like to become a valued member of our team, we will reward your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and benefit from Route 2 Rewards, which includes discounts, benefits information, recognition and its wellbeing centre. Our employee assistance programme provides 24/7 GP, legal and financial advice alongside mental health support to help you live a healthier life. We are a Gold Covenant employer and recognise the value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life. At Kuehne+Nagel, your work goes beyond logistics; it enables ordinary and special moments for people around the world. As a global leader, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions without a prior signed agreement will be considered our property and no fees will be paid.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Distribution, Supply Chain, and Customer Service
Industries
* Transportation, Logistics, Supply Chain and Storage
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