The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.
Key Accountabilities
· To pro-actively manage a caseload of motor claims
· Maintain accurate data on relevant case management system
· Comply with set client SLA’s
· Ensure quality service standards and productivity levels are maintained to a high standard
· Allocate new claims and set strategies
· Carry out supervisory tasks appropriate to level
· Assist with training and mentoring junior team members
· Undertake appropriate additional tasks provided by the Team Leader
· Attend Client review meetings and assist with client project work where applicable
· Build and maintain excellent relationships with Clients
Working Hours
Between 35 - 37.5 hours per week Monday – Friday
Essential Skills and Attributes
· Minimum 5 years claims handling experience
· Excellent attention to detail
· Strong communication and negotiation skills
· Strong organisational skills
· Supervisory experience is desirable
· The ability to manage own volume workload via task management
· The ability to work as a team and independently
· Strong Client relationship skills