Role Summary
We are seeking an experienced and proactive Front of House Manager in a Casual capacity to oversee the smooth delivery of event operations within our venue. This role is pivotal in ensuring exceptional customer service, safety, and compliance throughout events. You will lead stewarding and security teams, liaise with promoters and operations staff, and take full responsibility for the Front of House (FOH) operation during live events.
Key Responsibilities
* Ensure stewarding and security teams are correctly deployed, briefed, and attired for each event.
* Conduct pre‑event inspections of all public areas, exits, and emergency routes to ensure compliance with safety standards.
* Deliver and oversee comprehensive briefings for all FOH staff, covering duties and emergency procedures.
* Liaise with the Operations Manager and promoters to confirm readiness before opening doors.
* Provide leadership in security management, decision‑making, and auditing staff performance in line with event risk assessments.
Qualifications
* Proven experience in event operations or venue management, ideally in a supervisory or managerial capacity.
* Strong leadership and communication skills with the ability to manage large teams under pressure.
* Excellent knowledge of health, safety, and emergency procedures within a live event environment.
* Ability to make quick, informed decisions and maintain composure in high‑pressure situations.
* A customer‑focused approach with a commitment to delivering outstanding service.
* Flexibility to work evenings, weekends, and irregular hours as required by the event schedule.
Company Overview
Legends Global is redefining excellence in sport, entertainment and live events. With unrivaled expertise and international reach, we provide end‑to‑end solutions – from venue development and event programming to revenue strategy and hospitality. We take a 360‑degree, data‑driven approach across partnerships, hospitality, merchandise and attractions, working with leading clients to deliver outstanding experiences worldwide. Our organisation is committed to fostering an inclusive and forward‑thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win, we create a culture where everyone has the opportunity to thrive.
Equal Opportunity Statement
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process.
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