Overview
Shop Manager
Location: Guernsey
Hours: 35 per week
Contract: Permanent
Salary: £24,766 per annum
Lead a shop, inspire a team, and uplift a community—your next big move starts here in Guernsey with the British Red Cross. Empower your team, build meaningful connections, and create a welcoming space where every purchase contributes to your local community as well as the wider humanitarian mission of the British Red Cross.
“Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful.” — Nada, Shop Manager
As our Shop Manager in Guernsey, you’ll be at the heart of a vibrant retail space that’s all about community, compassion, and purpose. You’ll lead with energy and empathy, creating a shop that’s more than just a place to browse—it’s a place where people feel welcome, valued, and inspired.
Responsibilities
* Lead and motivate a passionate team of staff and volunteers, bringing out the best in everyone.
* Create a warm, inclusive, and engaging environment where customers love to shop and return.
* Manage all aspects of shop operations, from eye-catching visual merchandising to efficient stock management.
* Drive performance and innovation, helping us meet financial goals and maximise our fundraising impact.
* Be a proud ambassador of the British Red Cross, connecting every customer interaction to our wider humanitarian mission.
What we’re looking for
We’re after a confident, people-focussed leader who’s ready to take retail to the next level in Guernsey. To thrive as a Shop Manager, you’ll bring:
* Retail know-how at supervisory level, with a flair for customer service and handling cash.
* Leadership energy to inspire, support, and grow a high-performing team.
* A sharp commercial mindset, always looking for ways to boost performance and fundraising.
* Tech confidence, including using PCs and retail systems to keep things running smoothly.
* A real connection to our cause, with the passion to promote our shop as Guernsey’s go-to charity retailer.
Interested? Join us in spreading kindness, one customer at a time. The closing date for your application is Monday 15th September 2025. Interviews will take place on Tuesday 23rd September.
What you’ll get
* Holidays: Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Flexible working: We do our best to accommodate your preferred work style.
* Learning & Development: Wide range of career opportunities + comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
* Wellbeing Assistance: Access to mental health and wellbeing assistance.
* Team Working: Champion our mission in a collaborative team.
* Cycle2Work: Lease a bicycle through the scheme.
* Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world\'s emergency responders
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