Overview
Customer Delivery Driver - Bristol Brislington Extra
Join to apply for the Customer Delivery Driver - Bristol Brislington Extra role at Tesco.
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues a minimum of 16 guaranteed hours each week; if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Availability and schedule
The table shows the periods of time in the week we’d like you to be available to work (the availability windows). We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but are not exact, we’d still love to hear from you. Click here to read more.
Customer focus and role description
Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands\' End to John O\'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about more than just driving: it\'s about helping others and delivering great service, with a smile. It is hands-on, physical and full of variety. No two shifts are the same; you will be delivering to customers, with a team of Managers and colleagues back at base to support you when you need them. The role offers flexibility to suit personal circumstances and provides job stability and opportunities to change career direction.
About the role – Availability Window
Availability Window
Days: Sun 19:00–23:00; Thu 19:00–23:00; Fri 19:00–23:00; Sat 19:00–23:00
You will be responsible for
Delivering your part of our customer shopping trip by:
* Ensuring the van and trays used are clean and kept tidy/organised
* Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it
* Ensuring trays are washed as part of the tray wash process
* Loading the van as required, checking the van for roadworthiness
* Talking to the customer about any changes to their order, including substitutions, offering a refund for anything they are unhappy with
* Taking care of products/deliveries as if they were my own
* Explaining to the customer that they will not be charged any more for substitutions
* Delivering during the customer\'s time slot
* Calling the customer before arriving at their property if early
* Calling the store/centre if running 30 or more minutes late
You will need
* Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers
* Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you"
* Acting quickly to respond to the changing needs of our customers and embracing change within the store
* Energetic and driven to deliver beyond expectations, balancing home and work
* Sharing ideas with the Manager and other colleagues on how to improve the store for customers
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points
What’s in it for you?
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Discounts: 10% off and 15% at pay day weekends via Colleague Clubcard
* Access to free wellbeing services and resources
* Life cover of five times your pay and an employer pension with matching contributions up to 7.5%
* Benefits to suit you, including discounts, shares, and cycle-to-work schemes
* Uniform provided and inclusive policies for life’s moments
* Access to colleague networks promoting diversity; information available on request
About Us
Our vision at Tesco is to become every customer\'s favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” We are committed to DEI and inclusive recruitment; we welcome flexible working and aim to support colleagues through various life circumstances. We are proud to be Disability Confident Leader.
Please note: Tesco will only recruit individuals who have passed the school leaver\'s age. We may close roles earlier than the advertised end date to manage applicants. For more information, visit www.tescoplc.com
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Retail
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