IT Service & Operations Lead
Trafford Park | On-site | £40,000 + benefits | Career-defining opportunity
Ready to step up from 2nd line into something bigger?
This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover and 500+ users.
If you are the kind of person who enjoys fixing things properly, not just quickly, and you have been itching to take more ownership, this could be the move that changes your career.
Whats in it for you?
Step into a leadership role without needing years of management experience
Own and shape the Service Desk function from the ground up
Work directly with a forward-thinking Head of Technology and fractional CIO
Get exposure to IT transformation, service improvement and project delivery
Be part of a small, close-knit tech team (c.5 people) where your voice matters
Training, certifications and development fully supported
Real variety: hands-on support + leadership + projects (Power BI, automation, service improvement)
Recognition through monthly awards (£250 vouchers) and annual events
Access to a wide employee benefits platform and wellbeing support
The opportunity
You will take the lead on day-to-day IT service and operations, acting as the go-to escalation point while mentoring a Servic...