We are excited to offer an opportunity for a Band 3 Clinical Admin Officer to join our friendly and dedicated Paediatrics team at Wexham Park Hospital to work 37.5 hours per week on a permanent contract.
This is a rewarding role where you'll work closely with consultants and their multidisciplinary teams, playing a key part in supporting the delivery of high-quality patient care. We're looking for someone with strong administrative experience, a proactive mindset, and a positive attitude towards change and improvement.
If you thrive in a busy, fast-paced environment, enjoy a varied workload, and have excellent communication and interpersonal skills, this could be the perfect role for you.
Join us and be part of a team that truly makes a difference in children's healthcare.
Main duties of the job
* To provide an administrative service to the Department
* To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
* Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies and procedures
* To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
* Answer queries from colleagues, GP's and patients in a timely and professional manner.
* To ensure that secure systems are in place for the storage of all resources including computerised information.
* Scanning and uploading relevant patient medical documents into the Trust's Electronic Patient Record system.
* To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
* To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
* To operate the various IT systems used to fulfil the role/department requirements.
About us
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Qualifications
* Good education to GCSE standard or equivalent experience
* ECDL or equivalent
* NVQ Level 3 Administration or equivalent practical knowledge.
Experience
* Experience of working in an office environment
* Experience of working within a team environment Working in the NHS in a hospital/private practice/GP setting.
* Call centre experience
Skills
* Ability to communicate clearly.
* Ability to follow clear instructions and feedback to senior staff.
* Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact.
* Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
* Basic numeracy and literacy
* Excellent interpersonal skills.
* Judge/analyse situations to resolve patient problems.
* Conversant with hospital information systems.
* Understanding of medical terminology.
* Knowledge of NHS targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,106 to £28,850 a year per annum inc HCAS
Contract
Permanent
Working pattern
Full-time, Flexible working, Compressed hours
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