Job Title
Assistant Head Housekeeper
Reports To
Head Housekeeper / Room Division Manager
Location
Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF
Hours
Full time
Salary
£14.50 per hour
Benefits
* Apprenticeship and other development opportunities.
* Gym and leisure use.
* Share of gratuities.
* Hospitality Rewards platform.
* Employee Assistance Program.
* Free meal on duty.
* Refer a friend bonus.
* Free golf for yourself and discounted for friends and family.
* Uniform provided.
* Additional Days holiday after 3 years of service.
* Food and Beverage Discount when dining at Hotel of 20%
Overview
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.
Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17 bedrooms. The leisure facilities opening later this year with the new spa, bedrooms and meeting space opening 2026.
Our Mission Statement: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations.
Position Summary
We are currently seeking an experienced and motivated Assistant Head Housekeeper to join our team at Aldwark Manor Estate. This position is pivotal in supporting the housekeeping operation along with the Head Housekeeper, ensuring we maintain our 4 Silver Star AA rating and guest satisfaction in our rooms and public areas supporting and managing the Housekeeping team in the absence of the Head Housekeeper.
Purpose of the role
To ensure the smooth running of the Housekeeping department with the Housekeeping Manager / Rooms Division Manager.
Main Duties
* To ensure that high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas.
* To be fully aware of all hotel services and activities.
* To allocate areas of cleaning on a daily basis fairly, in accordance with hotel procedures and hotel business.
* To be fully aware of linen procedures and assist with linen stocktakes as required.
* To ensure the correct use of cleaning agents on all surfaces.
* To assist with the periodic cleaning of areas as requested.
* To be fully aware of, and strictly adhere to, security procedures laid down by the hotel and company. This to include keys, stock and property.
* To record and report all faults and damage arising to Maintenance.
* To ensure all housekeeping equipment is used safely and effectively.
* To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
* To assist with the housekeeping operation as necessary, i.e. servicing of guest rooms etc.
* To record, report and process lost property according to hotel procedures.
* To assist with the training of team members.
* To be fully aware of and adhere to Health and Safety and fire procedures.
* To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
* Team working.
* The ability to take the initiative.
* Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures.
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