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Role Profile
Our IT Services team have an exciting opportunity for someone to join us as a Senior IT Infrastructure Engineer (known internally as Senior Platforms & Operations Engineer).
The successful candidate will technically lead 3rd line support of Osborne Clarke's global Data and Voice Network Infrastructure, Platforms, Servers and Systems, whilst playing key roles in migrations and deployments enabling OC to sustain a well‑established cloud‑first approach.
This is a permanent position based out of our Bristol office, combined with some home working.
What You’ll Do
Technically lead the team from a project delivery and a day to day point of view, providing a comprehensive level of support to the global business for Osborne Clarke's physical, virtual and cloud infrastructure, connectivity including wired and wireless networks, and key services such as e‑mail, telephony and SaaS, PaaS & IaaS platforms.
Key Duties Will Also Include
* Technical lead across project delivery for the ITS Platform & Network Operations team. Help‑ing coordinate technical tasks and activities in conjunction with Project Managers.
* Where needed deputise for the Operations & Engineering manager to provide additional oversight and management support of the team.
* Provide professional support to Osborne Clarke so that our clients receive consistently excellent services. Understand and adopt the principles of acting as a professional service provider.
* Support and follow Incident, Request, Change and Problem Management procedures along‑side other IT Services teams, aligned with the ITIL framework.
* Supporting, operating and managing the delivery of the operational platforms, hardware, operating systems and core technologies, including provision, documentation, maintenance etc.
* Assist with specific escalations from the out‑of‑hours support team, where IT operations expertise is required, following an on‑call rota in the team.
* Contribute operational and technical expertise with design recommendations, when planning and initiating new projects, and planning non‑project IT implementations.
* Contribute to the continuous review and improvement of processes.
* Maintaining and developing the integrity and security of all components comprising various client’s network and operational platforms, including all data.
* Working in collaboration with suppliers and other IT services teams to ensure the smooth delivery of products supplied to the firm.
* Contribute to testing processes and support infrastructure for internally or externally developed and applications/implementations.
* Awareness of advances in technology, new software applications and new hardware in order to serve as an advisor to other employees.
You Will Be
* A lateral thinker and planner, with keen attention to detail and accuracy.
* Able to create and maintain records and documentation with appropriate detail.
* Demonstrate strong communication skills spoken, written and presentation.
* Will be proficient in cloud, hardware and software products and deliver accurate documentation, reports and processes as needed.
* Will have the ability to multi‑task and oversee multiple projects with tight deadlines and perform accurately under such time pressures and constraints.
* Will require the skills of a detail oriented, well‑organised, self‑motivated, problem solver who can also work independently.
* Will be able to work autonomously, also collaboratively as part of a wider team with the best in‑teres of the team and your customers being paramount.
* Will understand pressures facing the Operations Team, helping the team to continually prioritise most critical tasks to maintain, deliver and support IT services.
* Self‑learning, sharing knowledge and ideas, with an engaging mindset.
* Will enjoy working in a service focused department for a growing, fast paced, dynamic, creative organization.
* Will show initiative and good judgment with the ability to switch gears at a moment’s notice and concentrate in an environment of multiple demands and distractions. Demonstrated flexibility and responsiveness are a plus.
* Will exceed expectations set as part of a performance managed environment.
Technical Requirements
* ITIL or IT Service Management experienced
* Azure framework, IaaS, PaaS, SaaS and security products
* Powershell, Terraform, General Scripting, Applying AI
* Azure networking, Express Route, Load Balancers
* Zscaler ZPA and ZIA, Client Connector, Zero Trust Security
* Managing suppliers in WAN/LAN & Internet communications, VPN Management
* Experience of Switch & WiFi deployment. Extreme Networks & XIQ Cloud beneficial
* Working knowledge of networking standards, hardware, protocols
* Physical Infrastructure: Network/Server Hardware, Cabling, Datacentres
* Network monitoring, management systems and troubleshooting tools
* Solarwinds HCO with NPM and App Insight monitoring
* Microsoft Exchange Online with Exchange 2019 hybrid on‑prem
* Microsoft Entra ID and Office 365 with M365 E5 licensing
* Microsoft Active Directory, GPO and Certificate Services
* Microsoft Network Services Including DNS, DHCP, NPS
* Unified Communications ideally Microsoft Teams with telephony partners
* Security Solutions such as Checkpoint and Azure‑based firewalls
* Server operating systems, including Windows 2016/2019/2022 Server, basic Linux
* Windows patch management with Azure Update Management Center
* Microsoft SQL Server deployment, licensing and Azure SQL management
* ESXi / VMware 8 and later with vSphere experience is beneficial
* General understanding of Windows 10/11 and Mobile Devices with Intune
Salary And Benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
About Us
Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations. Our sector‑based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.
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