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Senior Service Desk Analyst, Sheffield, South Yorkshire
Client: Venquis
Location: Sheffield, South Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
1
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Position: Senior Service Desk Analyst – Sheffield
Reporting to: Head of IT Operations
Hours: 33.75
Location: Sheffield
About the company: A P&I Insurance company with 240 employees worldwide, headquartered near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.
Overall Job Purpose: The senior analyst maintains IT service efficiency and functionality, providing expert support for smooth IT systems operation.
Key Responsibilities:
* Technical Support: Provide advanced support for hardware, software, and network issues; troubleshoot complex problems; ensure excellent customer service; follow up on resolutions; identify root causes; mentor junior staff; assist in training; foster team collaboration.
* System Management: Deploy software and hardware updates; perform routine maintenance; support onboarding and offboarding; document support requests and configurations.
Person Specification:
* Deep understanding of IT support processes and best practices
* Ability to diagnose and resolve issues quickly
* Experience mentoring support analysts
* Knowledge of hybrid environments
* Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, Exchange
* Experience in financial services industry
* Understanding of networking and IT infrastructure
* Strong customer service and communication skills
* English proficiency
* Bachelor’s degree in IT or related field
* Relevant certifications (Microsoft, CompTIA, ITIL)
* Experience in ISO27001 environments and security incident processes
* Experience with ServiceDesk systems like Freshworks
* Knowledge of Meraki, Cisco, Cato, Oracle Cloud, SharePoint, SCCM, SCOM, PowerShell, scripting
What you will get: Collaborative work environment, work-life balance, career development, educational opportunities, benefits including healthcare and pension, wellbeing programs.
Company Values: Mutuality, Integrity, Safety & Sustainability, Transparency, Excellence, Collaboration.
Our client is committed to providing excellent service and fostering a respectful, supportive culture. We encourage you to apply.
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