Retail Customer Advisor (Cardiff St Davids) - 30 hours, Cardiff
Client: Three UK
Location: Cardiff, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Reference: 5c49c565ebdb
Job Views: 4
Posted: 29.04.2025
Expiry Date: 13.06.2025
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.
Key Responsibilities
1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by promoting our innovative products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
4. Solution Efficiency: Provide personalized solutions for general mobile or network-related inquiries, ensuring prompt resolutions.
Qualifications
We seek individuals passionate about 'wowing' customers by demonstrating how technology can transform everyday moments into something extraordinary.
Key qualities include:
* Customer Focus: Passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Ability to work well within a team, contributing positively.
* Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.
Full training will be provided; prior product knowledge is not required. Ambition and willingness to learn are most important.
Additional Information
We support your growth with ongoing development opportunities to build your skills and confidence, enabling you to progress within the company.
Benefits
* Free staff handset + unlimited SIM
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)
* Retail-specific benefits: Tastecard membership, Uber credit, discounts at various retailers, and opportunities to win awards
Our Culture
We value diversity and inclusion, supporting all employees regardless of background. We are committed to equality and provide reasonable adjustments during the application process.
We look forward to your application to join Team Three!
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