A growing tech company in Brighton is seeking a Customer Support Lead to enhance their support capabilities as they scale. This player-manager role involves leading a team of Customer Support Executives, actively handling complex issues, and leveraging automation to optimize support processes. The ideal candidate will have at least 5 years of experience in SaaS environments, strong communication skills, and a commitment to customer satisfaction. This role offers the chance to make a significant impact in a fast-paced environment.
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