About Infosys BPM Ltd:
Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Overall Purpose of Role
:
The overall purpose of this role is to administer various HR Admin processes including Reward and Benefi
**ts
Key Responsibilities & Deliverabl**
**es:
Reward & Benef**
its:Processing in a timely and accurate fashion 'on demand' requests including but not limited
* to:
Additional leave purchase, Eyecare vouchers, CRISP applications, Mobile working orders, Healthcare new applicants, BUPA health checks, R&B invoices, Childcare vouchers (existing users only) and Be a Star nomina
- tionsResponding in a timely and accurate fashion to all R&B queries via email, telephone or CRM s
ystem
Processing the weekly/monthly/annual cyclical R&B tasks including but not limit
* ed to:Perks at Works r
* eportsCHIP processing (monthly, annual proc
* esses)Long service
* awardsJo
* urnalsLove2Shop r
* eportsBonus invitations and bonus proc
* essingSalary review l
* ettersExceptions rep
orting
Reward & Benefits Admini
stratorG
* eneral:Support the offshore team with t
* rainingLiaise with client Rewards team as appr
* opriateAd hoc project work/reporting as requested by line manager or
* clientCreating, reviewing and updating te
* am SOPsIdentifying and implementing process impro
* vementsReviewing standard documents and templates with a view to improving accuracy, timeliness or customer exp
* erienceWorking to and achieving te
* am KPIsDelivering an excellent customer experience to customers, colleagues and other Infosys teams at al
* l timesAssisting in the creation of ad hoc reports as r
* equiredWorking in line with Infosys C-LIFE values and all Infosys processes and p
**olicies
Desirable C**
* riteria:Previous experience of administering Reward and
* BenefitsUnderstanding of redundancy p
**rocesses
Key In**
dicators:Customer Ori
* entation:Service or
* ientationRespo
**nsiveness
High Impact Comm**
* unication:Clarity in communication, grammar & sentence con
structionsLearning & I
* nnovation:Openness to
* new ideasLearning O
rientation