Co-ordinate and process patient referrals to the most appropriate clinical specialty in Community and Secondary Care, using agreed pathways ie ERS. Have a good working knowledge of tasks and emails and any relevant additional software such as Lexacom Echo and iGPR. Take sole responsibility for the training of Admin colleagues in the use of the above processes and update training when required. Maintain and update the Practice library of referral forms and referral pathways.
Administration of Medical Records including iGPR, Word processing Medical Reports and requests for Copies of Medical Records ensuring protocols are followed and these are completed with payment details and returned securely by post or made ready for collection. Word process and/or draft patient letters and organise the appropriate payments according to list of charges. Respond to enquiries and queries relating to patient referrals and reports and ensure that these are followed up and resolved. Answering incoming telephone calls and direct these as appropriate.
Taking and recording messages accurately and passing these on promptly Co-ordinate, attend and minute the Gold Standards Framework meetings and circulate as necessary with guidance from the GP Lead if required and ensure the need for cover is communicated to the Practice GPA. To ensure maximum efficiency of the practice and to promote and build an effective Secretarial/Admin team environment and foster good team working in conjunction with your colleagues. Provide Reception cover as required. Participate in team and individual training and support colleagues in conjunction with the Operations Manager and other members of the staff team.
Handle difficult patients professionally and have the ability to liaise with Consultants/Chemists/GP Practices etc. Participate in meetings, act upon any actions as identified if required. Comply with confidentiality guidelines and protocols at all times. Ensure all Practice Protocols and Procedures are adhered to and followed stringently.
Dealing with all non-medical problems for GPs as and when required. Action tasks and assigned workloads in a timely manner. Effectively communicate with and promote communication between staff at all levels, communicate with relevant outside agencies, act upon and cascade as appropriate, circulate both emails and all other correspondence in a timely manner. Embrace change and positively act upon recommended changes.