SC Cleared Service Desk Support Analyst
Main responsibilities:
This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/ e-mail/ chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role involves working a shift from 07:00 till 18:00 hours.
The role will involve working in a high secure environment and as a result we require applications from candidates from sole UK nationals who hold or who are willing to undergo SC clearance. Please note there could be a requirement in future to undergo DV clearance and as a result applicants should also meet the criteria for DV.
1. Troubleshooting a variety of hardware and software issues
2. Logging reports and managing requests
3. Monitoring systems, repairs, upgrades, installations and many other technical tasks
4. Being the first point of contact for customers and escalating issues when necessary
5. Keen to collaborate with others, knowing that the best ...