1. Posted: 7 May
2. Reference: R13/
Client Success Manager
Type:PermanentLocation:NorwichSpecialism:Customer ServicesSalary:£38, - £40,
An exciting opportunity has arisen for a Client Success Manager to join a fast-evolving technology business during a period of continued growth and transformation.
This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business.
The successful candidate will act as the bridge between clients, technical teams and internal stakeholders - ensuring a high standard of support delivery while developing and mentoring a small team. Joining a business where visibility and collaboration are key, this role is well suited to someone who enjoys building relationships and leading from the front.
Monday to Friday, 9:00am – 5:30pm hours with hybrid working available (approx. 1 day per week in the office). Salary is offered between £38, - £40, DOE.
The Company
This specialist technology business delivers software and support solutions to professional services clients across the UK. Operating within a niche and highly client-focused sector, they work closely with organisations to support business-critical systems and platforms.
With continued growth underway, the business offers a collaborative and supportive environment where individuals are encouraged to take ownership, contribute ideas and grow alongside the organisation.
How to Apply
To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
The Day to Day:
3. Managing the day-to-day delivery of technical support services to clients on a bespoke software product solution.
4. Acting as the key operational contact for client accounts post-implementation.
5. Assuring client SLAs are achieved through oversight of team workload and allocation
6. Leading, coaching, developing and supporting a small support team, driving performance and development.
7. Prioritising and overseeing incoming support issues and escalations.
8. Liaising with software providers and technical teams to troubleshoot and resolve issues.
9. Building relationships with client stakeholders and maintaining high levels of service.
10. Supporting onboarding and transition activities following project implementations.
11. Monitoring service performance, reporting and operational processes.
12. Driving improvements across support delivery, documentation and ways of working.
13. Collaborating with engineering and leadership teams to support wider business growth and service development.
You Will Have/Be:
14. Experience within a service delivery, service desk, technical support or IT operations environment.
15. Previous experience managing or mentoring team members, or the ambition and capability to step into a leadership role.
16. Experience within managed services, software support or technology environments would be highly advantageous.
17. Exposure to platforms such as Microsoft Azure, service management tools or ITIL-aligned environments would also be beneficial.
18. Strong client-facing communication skills and relationship-building abilities.
19. Technical understanding of Microsoft environments, cloud platforms and IT infrastructure.
20. Ability to confidently prioritise workload and manage escalations.
21. Commercial awareness and a solutions-focused mindset.
22. Strong organisational skills with attention to detail.
23. Comfortable working in a fast-paced, evolving environment.
The Benefits:
24. 25 days holiday + bank holidays
25. Additional birthday day off
26. Medicash plan
27. Company sick pay scheme
28. Pension scheme
29. Free onsite parking
30. Flexible approach to working hours where required
31. Genuine progression opportunities within a growing business