Level 2 Customer Service Apprentice (Adult and Community Learning)
Vacancy Details
Salary: £7.55 - Rises after 12 months
Location: Employment & Skills Hub, Tunstall
Job Type: Full Time, Fixed Term
Category: City Council (External Vacancy)
Closing Date: 07/10/2025
Description
Directorate: Children and Family Services
Section: Adult and Community Learning
Location: Employment and Skills Hub
Grade: Level 2 Apprenticeship
Salary: £7.55 an hour - This rises to NMW after 12 months
Hours: 37
This advert is open to both Internal and External applicants.
This is a fixed term post for 18 months.
Join Our Team as a Level 2 Customer Service Apprentice!
Looking for a dynamic role in a post-16 education setting?
We're offering a fantastic apprenticeship with Adult and Community Learning at the Council, where you’ll gain hands-on experience in customer service.
Key Responsibilities:
* Working on reception, welcoming learners
* Booking learners onto courses
* Taking course payments
* Promoting our wide range of courses across the city
What You Bring:
* Strong communication skills
* Friendly, helpful attitude
* Attention to detail and a willingness to learn
Why Join Us?
* Earn while you learn
* Develop valuable skills for your career
* Be part of a team committed to education and community growth.
Apply now and start your journey with us!
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.
To Apply
Please create / log into your account and then click 'apply'. If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.
In order to apply for this vacancy, you must be able to supply the required answers to the following questions:
* Do you have the Right to Work in the UK?
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