Salary: £30,000 - 36,000 per year Requirements: Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Responsibilities: Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Technologies: Azure Hardware Hyper-V Support LAN Microsoft 365 Network Security VMware Windows Office 365 Cloud More: We are an established education-focused organisation based in Manchester, seeking a dedicated 2nd / 3rd Line Support professional to lead our infrastructure, network strategy, and IT service operations. This is a permanent role offering a competitive salary of up to £36,000, 35 hours of work per week, 30 days holiday plus Bank Holidays, a Christmas office closure, access to the Local Government Pension Scheme, and free onsite parking. We value continuous improvement and are committed to building a resilient infrastructure and team. last updated 5 week of 2026