Overview
Service Engineer – Shift Pattern
Location: Citi Group Tower, Canary Wharf
Shift Pattern: 4 days on / 4 days off → 4 nights on / 4 nights off (12-hour shifts)
About KONE
At KONE, our mission is to improve the flow of urban life. We are a global leader in the lift and escalator industry, known for innovation, safety, sustainability and people-first culture. We are proud to support some of London’s most iconic buildings — including Citi Group Tower in Canary Wharf.
The Role
We are looking for an experienced Service Engineer to join our team supporting a high-profile customer site at Citi Group Tower. This is a critical, customer-facing role, ensuring the safe, reliable and efficient operation of lift and escalator equipment within a demanding commercial environment.
You will work a rotating 4 on / 4 off shift pattern, covering both days and nights, delivering exceptional service and maintaining strong relationships with the client.
Shift Pattern Details
* 4 days on (12-hour shifts)
* 4 days off
* 4 nights on (12-hour shifts)
* 4 nights off
Key Responsibilities
* Carry out planned preventative maintenance (PPM) on lifts and associated equipment
* Respond promptly to breakdowns and call-outs, ensuring minimal downtime
* Diagnose faults efficiently and carry out repairs safely and effectively
* Ensure all work is completed in line with KONE safety processes and site procedures
* Maintain accurate service documentation using digital tools
* Build strong working relationships with the customer and on-site stakeholders
* Support continuous improvement and high performance standards on site
What We’re Looking For
* NVQ Level 3 (or equivalent) in Lift Engineering
* Proven experience working as a Service or Maintenance Engineer
* Strong fault-finding and troubleshooting skills
* Ability to work independently on a critical, high-profile site
* Excellent communication and customer-service skills
* Strong safety mindset and attention to detail
* Flexibility to work rotating day and night shifts
What KONE Offers
* Competitive salary with shift allowance
* Structured overtime opportunities
* 25 days holiday plus bank holidays
* Strong pension and benefits package
* Industry-leading training and development
* Career progression within a global organisation
* Supportive, inclusive and safety-driven culture
Why Join KONE at Canary Wharf?
* Work on a prestigious, flagship customer site
* Be part of a dedicated site team
* Opportunity to develop your technical expertise in a complex environment
* Stability, structure and long-term career growth
Please note: This role is not eligible for visa sponsorship
Read more on www.kone.com/careers
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