At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world. Best Sales Associate (BSA) As a Best Sales Associate at Mango, you will play a crucial role in our store's daily operations, committed to delivering the highest level of customer service and supporting the brand's success. Your responsibilities will include assisting with the running of the shop floor, ensuring a seamless shopping experience, and maintaining store standards. While your role is distinct from that of a Floor Manager, you will be entrusted with responsibilities that contribute to the store's overall performance. Key Responsibilities: Customer Service Excellence: · Deliver exceptional customer service by actively engaging with customers and addressing their needs. · Handle customer complaints and resolve issues promptly and professionally, fostering a customer-first environment. · Continuously strive to exceed customer expectations through personalized service and attention. Store Operations Support: · Ensure smooth operations and a positive shopping experience. · Support store opening and closing procedures, ensuring security and accuracy in cash handling. · Take initiative in maintaining store cleanliness and organization, ensuring standards are consistently met. Commitment to Brand and Progression: · Demonstrate a strong commitment to the Mango brand and its values, embodying them in all interactions. · Show an interest in personal and professional growth, seeking opportunities to progress within the company. · Stay informed about company policies and updates, applying them effectively in daily operations. Personal Attributes: · Self-motivated and proactive in addressing store needs and contributing to team success. · Detail-oriented with a commitment to maintaining high standards in all aspects of the role. · Reliable and trustworthy, with a strong sense of responsibility and ability to work flexible hours, including evenings and weekends. Benefits: Development and Progression: · Access to the Future Leaders Programme, designed to support your development and progression within the company. · Opportunities for personal and professional growth, with a clear path for advancement. · Regular training sessions and workshops to enhance your skills and knowledge. Compensation: · Enjoy a higher rate of pay, reflecting your commitment and contributions to the store's success. Join our team as a Best Sales Associate and contribute to creating an exceptional shopping experience for our customers while supporting the brand's success! Conditions of application: Have the store managers approval and recommendation Passed probation period Desire to take on full time leadership positions in the future (can be flexible, PT for FMs is accepted). Flexible scheduling Availability to travel No active warnings on file or live investigation procedures Considerations: Limited BSA positions per store All suitable applications will be subject to an interview process Could be relocated to another store within district for the promotion YOUR BENEFITS: As a member of the Mango team, you’ll get a 35% discount on all our lines, so that you’ll always be wearing the latest! Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice. At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity. Taking Fashion Further