Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire, and develop your Partners (employees), enabling each of them to reach their full potential.
Key Responsibilities
Working in our shops as a Team Manager is fast-paced and no two days are the same. On a day-to-day basis, you'll be responsible for:
* Striving for high levels of customer and Partner (employee) satisfaction.
* Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
* Building genuine relationships with customers and internal and external stakeholders.
* Working with the wider shop leadership team, taking on duty manager responsibilities when required.
* Developing a clear resourcing strategy to ensure the recruitment of Partners with the capability, aspiration, and passion to deliver outstanding service.
Essential skills/experience you'll need
Experience of leading a large team in a fast-paced, customer-focused environment with a proven track record as a people specialist and driving a culture of empowerment.
Desirable skills/experience you may have
* Disciplinary and Grievance experience.
* Hiring Manager / Recruitment experience.
Full-time to include evenings and weekends.
The partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We uphold our Never Knowingly Undersold promise on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.
As Partners, we share ownership and its rewards. We contribute to our success, work together through good and challenging times, and treat everyone with kindness and respect.
We all own making the Partnership a place where we belong. Embracing our differences and creating an environment where we’re free to be ourselves and thrive. Growing individually and collectively.
As Partners, we make a difference. And we all own it.
Important points to note:
* Some roles may require pre-employment vetting, including DBS checks for successful candidates. You’ll be informed and provided with information about vetting during recruitment. We encourage quick completion of any vetting documents to avoid delays. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required for some roles.
* Apply promptly, as vacancies can close early if we receive a high number of applications.
* We support flexible working to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss this further with the hiring manager during your interview.
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