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Role: Store Manager
Location: Bath
Job type: Permanent, Full-Time, 40 hours
Reporting to: Area Manager
Who are we? For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. We are Made for Life.
Our mission statement: Crafting clothes for life's everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified.
Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key part in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
The Challenge — Balancing Our Values While Being Commercial: We're seeking talented retailers who thrive in a dynamic environment, enjoy life, understand our brand and customers, and are passionate about development and success. As a natural leader, you will coach, develop, and support your team to reach their full potential while maintaining a fun and exciting atmosphere.
Role Responsibilities
1. Be a Brand Ambassador: Lead by example, promote the FatFace brand and culture through your team. Align with the company's social and environmental mission and champion initiatives you can impact.
2. Deliver Outstanding Customer Experience: Ensure the highest standards of customer service and engagement.
3. Drive Commercial Success: Take ownership of store performance, make data-led decisions, identify opportunities, and drive results.
4. Lead & Develop Your Team: Inspire, coach, and support your team members through ongoing development and feedback.
5. Maintain Visual & Operational Excellence: Uphold store presentation, product displays, and stock standards to create an inviting shopping environment.
6. Ensure Compliance & Profitability: Manage store operations including stock control, security, health & safety, and profitability.
7. Build Community Connections: Foster relationships with local businesses and community initiatives, supporting broader company purpose.
Skills and Experience
* Proven retail management experience with a track record of success.
* Strong leadership skills to inspire and develop a high-performing team.
* Excellent communication and organizational skills.
* Passion for delivering exceptional customer experiences.
* Ability to make data-driven decisions and identify growth opportunities.
* Experience in visual merchandising and stock management.
* Positive, adaptable, resilient attitude in a fast-paced environment.
Role Competencies
* Leadership & People Development
* Commercial Acumen
* Customer Focus
* Communication & Influence
* Resilience & Adaptability
* Operational Excellence
Key Contacts and Relationships
* Reporting to: Area Manager
* Internal: Regional Team, HR, Visual Merchandising, Stock Control, Marketing
* External: Customers, Community Partners
Resources
* Store team performance and development
* Store budget and financial targets
* Stock control and loss prevention
* Store compliance with policies and legal requirements
Benefits
* 25 days holiday plus bank holidays
* Perkbox discounts and wellbeing content
* Learning system access from day one
* Dental insurance, pension, support services
* Income protection, death in service, sick pay
* Phone discount, eye test contributions, sabbatical leave
* Family policies such as maternity leave
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