Description
At Teledyne Gas Measurement Instruments, we're on the lookout for a Technical Support Engineer who is not only passionate about delivering outstanding service but also brings a solid technical foundation, particularly in gas detection. This role is ideal for someone eager to become a trusted advisor to our customers, offering expert support on our range of gas instruments.
What You'll Do:
1. Deliver top-tier technical support through phone, email, and other channels.
2. Efficiently diagnose and resolve customer issues, ensuring a high satisfaction level.
3. Work collaboratively across teams to streamline customer issue resolution.
4. Accurately document interactions and maintain detailed customer records.
5. Conduct on-site customer training, with travel up to 30%.
6. Audit authorized Teledyne GMI Service Centers to uphold our standards.
7. Provide comprehensive training on product usage, maintenance, and servicing.
8. Take on additional responsibilities as directed by management.
What We're Looking For:
9. A degree in Engineering/Electronics or equivalent.
10. Extensive experience working in gas detection or electronic instrumentation.
11. Demonstrated ability in supporting software applications and understanding engineering processes.
12. Exceptional communication and presentation skills.
13. Proven ability to manage multiple tasks and prioritize effectively.
14. Previous experience in customer support roles.
15. Willingness to travel internationally and domestically, with up to 30% travel.
16. Fluency in English; additional languages are a plus.
17. High proficiency in IT, especially Microsoft Excel and Adobe InDesign.
18. Flexibility to occasionally work late afternoons to support American customers.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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