Overview
Fulfilment Specialist
Location: Victory House, Trafalgar Place, Brighton (BN1 4FY)
Permanent • Full Time: 35 hours • Salary Dependant On Experience
We make health happen
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a Fulfilment Specialist, you’ll be part of a team that ensures our customers receive the documents and communications they need — swiftly, accurately, and with care.
This role sits within Bupa Global, our international health insurance business, which supports customers across 190 countries. You’ll be at the heart of our fulfilment operations, helping to deliver a seamless experience across multiple channels including email, post, and phone.
This is a physically active, hands-on role that involves a variety of manual tasks. You’ll be regularly pushing heavy cages, lifting sacks of mail, and handling bulk items, so being comfortable with physical work is essential. The role also includes practical duties such as printing, packing, and dispatching documents — so being comfortable with active, practical work is essential.
Key Responsibilities
* Carry out fulfilment activities including printing, packing, dispatching documents, managing returned post, handling email bounce backs, and processing eClaims.
* Take ownership of customer and internal queries, resolving them end-to-end without passing them on.
* Maintain accurate stock levels and manage orders efficiently.
* Work closely with the Customer Fulfilment Governance team to ensure compliance and quality.
* Identify and log risk incidents and support governance and audit requirements.
* Keep up to date with fulfilment procedures, systems, and regulatory requirements.
* Act as a point of contact for external suppliers on day-to-day matters.
* Support new team members and contribute to team meetings and one-to-ones.
* Be a role model within the team, demonstrating high standards and a proactive approach.
* Suggest improvements to processes and contribute to continuous improvement initiatives.
What We’re Looking For
We’re looking for someone who’s highly organised, customer-focused, and ready to make a difference. You’ll need:
* A track record of meeting and exceeding productivity and quality targets.
* Excellent communication and interpersonal skills.
* A proactive, can-do attitude with the ability to work independently.
* Strong attention to detail and a commitment to delivering fair outcomes for customers.
* Comfort with manual and physical tasks as part of daily fulfilment duties.
* Familiarity with fulfilment processes and systems (training will be provided).
* Understanding of regulatory requirements related to fulfilment (desirable but not essential).
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Onsite gyms or local discounts where no onsite gym available
* Various other benefits and online discounts
Why Bupa
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type: Full time
Job Area: Delivery and Operations
Locations: Victory House, Brighton
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