Join North West Trucks and become part of a professional, customer‑focused team supporting one of the region's leading commercial vehicle operations. We are looking for an organised and enthusiastic Service Receptionist / Administrator to join our busy depot in Northwich. This is a fantastic opportunity for someone with strong customer service and administrative skills who enjoys working in a fast‑paced environment.
Working Hours: Monday to Friday, 8.00 am to 5.30 pm or 7.00 am to 4.30 pm, Saturday morning on a rota basis, paid at overtime rate, 1 hour lunch break (unpaid). Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Key Responsibilities
* Greeting customers and handling service enquiries professionally.
* Booking vehicles into the workshop and managing service schedules.
* Liaising with workshop staff and keeping customers updated on progress.
* Processing job cards, invoices, and service documentation.
* Answering telephone calls and responding to emails.
* Maintaining accurate records and supporting the service department administration.
* Delivering excellent customer service at all times.
Qualifications
* Previous experience in administration, reception, or customer service.
* Excellent communication and organisational skills.
* Confident using computer systems and Microsoft Office.
* Ability to work well under pressure and manage multiple tasks.
* A positive, team‑focused attitude.
* Experience within the motor trade or commercial vehicle industry is beneficial but not essential.
#J-18808-Ljbffr