Kirklands - NHSL Headquarters
The Role
To provide a proactive IM&T service to new and existing users of Health Care systems within NHS Lanarkshire, predominantly within the services specified in the Systems section below. Inclusive of supported 3rd party contractors providing health care services within the boundaries of NHS Lanarkshire, e.g. GP Practices, Dental Practices, Opticians, Pharmacies, The National Police Custody Service and State hospitals etc.
With the intention of assisting these services to derive maximum clinical and administrative benefit from eHealth systems.
To support and assist in the development of existing and new systems across a range of services supported by eHealth, making best use to assist both service users and patient care.
To provide an analysis facility within the services below so as to understand the ongoing training requirements of each supported service and to translate these into training plans, liaising with IT trainers if appropriate to help manage and structure training when and as required.
To provide adhoc instruction in the use of supported eHealth systems and services when required.
To provide a general support and advice service in respect of such supported systems and services.
To report problems in the use of supported eHealth systems to immediate line manager and others including Application Management staff, system suppliers and other NHS Stakeholders.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
1. Educated to degree level or possess an appropriate nursing qualification or prove an equivalent level of experience.
2. Substantial qualifying experience demonstrable through previous posts/roles working in a clinical environment or comparable health service environment.
3. Good understanding of Health Care processes and procedures underpinned by theoretical knowledge & practical experience.
4. Well developed, professional, presentational skills.
5. Relevant knowledge/expertise or an accredited training qualification/experience in at least one bespoke system/product, preferably clinical based.
6. Excellent analytical skills required to interpret complex reports and information.
7. Ability to understand complex information, diagnose system issues & formulate appropriate solutions.
8. Strong customer awareness/focus with the ability to negotiate and influence change at all levels.
9. Excellent formal, informal and interpersonal communication skills.
10. Excellent organisational and time management skills required to prepare & implement training programme.
11. Ability to work under pressure and to deadlines.
12. Patient, methodical with good attention to detail and the ability to concentrate for extended periods.
13. Willingness to see problems through to satisfactory conclusion.
14. Knowledge of the Data Protection & IT Security Policies, E-mail & Internet Policies.
15. Awareness of the Health & Safety & Mobile Phone policies.
A driving licence is required, this must be a full UK/EU/EEA licence.
Contract type
Permanent
Full time
37 Hours
Location and Working Pattern
This role will be based in eHealth within Kirklands - NHSL Headquarters.
The working pattern for this role is Monday to Friday (9am - 5pm)
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If youre looking to find out more, then we would love to hear from you!