Job DescriptionJob Description
We are seeking an experienced on site part-time office professional to join our team!
-Service Scheduling
-Customer Service
-Administrative /Sales Support
2 years in a fast paced office / dispatch customer service role required. Experience in the home services industry .
Hourly starting rate based on experience, hours may range 30-35 per week.
Description:
Trustworthy professional responsible for providing quality service to our customers and administrative/ project coordination support.
Qualified candidate is a motivated self-starter and problem solver. Outgoing personality, professional appearance & effective communication skills are a must as the first point of contact for customers. It is essential to have a natural ability to build and maintain customer relationships.
Service Scheduling Duties:
Create work orders, communicate project information to service technicians & customers, file warranty claims, and order parts. Map out technician routes, pull & label materials as needed for jobs. Troubleshoot & resolve product issues and concerns.
Customer Service Duties:
Handle customer inquiries and concerns, provide information about products & services, greet customers, answer & direct inbound calls, contact customers via phone & email, schedule appointments and service calls, generate & send customer invoices, receive customer payments, generate and mail/email documents.Update customer records, customer invoicing.
Administrative/Project Coordination Duties include but not limited to:
Register equipment, collect and distribute mail, filing, record keeping, and develop organization systems. Some data entry, assist with researching and completing permit applications, maintain pricing lists, assist in printing/ copying/ordering marketing & advertising materials.
Requirements:
Advanced computer skills including Office, Word, Excel.
Ability to build rapport with customers, great phone etiquette.
Proficient office tech skills- email/ attachments, phone system, scanning to email, understanding of cloud/web-based programs.
Excellent written & verbal communication skills.
2 years prior successful experience in customer service, reception, dispatch and/or fast-paced or similar position. Home Services industry experience a plus.
Develop and maintain a knowledge base of the products & services offered.
Organized, attention to detail, ability to multitask & prioritize.
Ability to contribute to a team, as well as work independently and stay on task to reach daily goals.
Clean background check, valid driver’s license.
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