Rewards and Benefits on offer; 25 days holidays bank holidays increasing to 28 after 5 years You will be working Monday-Friday 09:00-17:00 Pension Employee 5% and Employer 3% Hybrid working optional for the employee after successful completion of probation/training period Free Parking on site Free Daily Fruit drops Free Breakfast for all staff Death in service 3 times salary Employee Assistance programme Discount platform Day off for your birthday Free flu jabs for anyone that wishes to have them Cycle to work scheme Salary sacrifice Season ticket for the metro The Company you will be working for; MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. This is a full time role working 35 hours. They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment. The Role you will be doing; Managing workflow of emails from clients and validating documents in addition to working through the diary system and chaser report. Issuing letters and making calls when required in addition to ensuring any documentation is provided in a timely manner and that files are complete, accurate and up to date. Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place. General administration duties. Able to act as a point of contact and work effectively with outside partners as and when required. About you; Good communication skills both written and oral. Ability to take ownership of possible problem issues before they escalate. Ability to work under pressure when required to react to workloads. Ability to work with minimum supervision and to use own initiative. Good knowledge of all processes, systems and products handled by the admin team Make it easy for customer and clients to do business with us by building good working relationships. Willingness to continue to develop any relevant knowledge or skills as required by the business. Ability to work supportively and jointly with colleagues taking the lead when necessary. Positive and determined approach to get the job done