We're recruiting a Service Desk Technician for an immediate‑start contract based in the Bangor / Newtownards area. This is a great opportunity for someone with solid 1st line support experience who's comfortable working in a fast‑paced environment. The role: Providing 2nd line IT support for incidents and service requests Troubleshooting and resolving more complex issues across Windows OS, Microsoft 365, Active Directory, hardware, and applications Supporting and mentoring 1st line colleagues where required Managing tickets through to resolution within agreed SLAs Working closely with infrastructure and third‑party teams on escalations What we're looking for: Proven experience in a 2nd Line Service Desk / IT Support role Strong hands‑on knowledge of Microsoft 365, Windows, Active Directory, and desktop support Confident troubleshooting and problem‑solving skills Strong communication skills with a customer‑focused approach Available to start immediately What's on offer: Contract day rate between £150-£200 (depending on experience) On‑site role in the Bangor / Newtownards area Well‑structured environment with an established IT team Immediate start Apply now or get in touch for a confidential chat to discuss the role. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk