We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.
Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we’re continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. This team are based out of our Belfast office but these roles can be performed fully remotely.
Why you’ll love this opportunity as an NHS Pensions Administrator at Civica
As an NHS Pensions Administrator, you’ll play an important role in delivering high-quality, fully managed pension services to NHS clients using Civica’s payroll platforms. Reporting to the Team Manager, you’ll support a wide range of administrative activities—from data entry and record management to processing benefit statements, retirement applications, and customer queries.
You’ll be the first point of contact for client staff, ensuring queries are resolved promptly, professionally, and in line with service level agreements. This is an entry-level administration role where accuracy, attention to detail, and strong customer service skills are key to success.
You’ll join a supportive team environment where you’ll gain experience, develop skills, and contribute to helping NHS staff manage their pension needs. If you enjoy working with data, supporting customers, and taking ownership of your work, this role offers a great opportunity to grow within Civica.
Key Responsibilities
• Data input and administrative processing
• Filing and maintaining paper and electronic records
• Receiving, organising, and processing information
• Answering calls and supporting customers with basic pension queries
• Producing benefit statements
• Opting members into and out of the NHS Pension Scheme
• Processing refund requests
• Guiding members through the retirement process
• Submitting retirement applications
• Managing incoming and outgoing mail
• Assisting Senior Pensions Administrators as required
• Supporting general administration duties