ASL Technical is seeking a proactive and detail-oriented Technical Data & Support Analyst to join our growing team. This role plays a key part in supporting engineering and project teams by managing service requests, analysing data trends, and ensuring the smooth operation of reporting and incident management systems. Key Responsibilities
Manage and respond to service requests using ticket management tools, ensuring timely and effective resolution.
Monitor incident tickets within the incident management system and track progress through to closure.
Analyse data trends and anomalies, identifying root causes using analytical tools and SQL where required.
Utilise advanced Microsoft Excel capabilities, including Power Query, Power Pivot, and Power Automate, to manipulate and interpret cloud-based data.
Validate reports produced by offshore teams to support vehicle campaign activities.
Collaborate cross-functionally with Project Quality, Management, and Engineering teams to ensure transparency and rapid response to issues.
Provide technical support and guidance to offshore call centre teams.
Skills & Experience Required
Degree-qualified (or equivalent experience).
Experience using ticket management tools (preferably ServiceNow).
Strong proficiency in Microsoft Excel and presentation tools.
Experience with Microsoft Power Platform tools (Power BI, Power Query, Power Pivot, Power Automate) is advantageous.
Demonstrable problem-solving skills with practical experience applying analytical techniques.
Excellent written and verbal communication skills.
Ability to prioritise and manage multiple tasks and projects simultaneously.
Personal Attributes
Self-motivated and capable of working independently.
Proactive, energetic, and adaptable in a fast-paced environment.
Flexible approach to working practices and hours.
Strong team player with a collaborative mindset.
Why Join ASL Technical?
Opportunity to work with at a leading Automotive Technical Engineering centre.
Collaborative and supportive work environment.
Exposure to global teams and projects.
Career development and growth opportunities.