Job title: Junior Account Manager
Salary: £40,000
Location: Hertfordshire
Working hours: Monday - Friday, 8am - 5pm (Hybrid) 3 days on site and 2 from home.
Reporting to: Commercial Controller
Job Purpose:
· Responsible for the day-to-day commercial management of set retail accounts and the development of profitable, sustainable growth in line with the company strategy.
· Build deep relationships with the customer’s buying team, developing category plans that align with both the customer’s needs and the company's revenue and margin targets.
· Deliver robust sales data and KPI analysis to guide decision-making on promotional/category plans and continuous business improvement initiatives.
· P&L responsibility for assigned accounts, ensuring accurate forecasting and the delivery of budgeted financial targets.
Key Responsibilities:
· Customer Relationship Management:
o Build and maintain strong relationships with customer teams, acting as their key contact for inquiries and support.
o Demonstrate empathy, showing care for our customer needs and offering solutions that build trust and loyalty.
· Account Management:
o Assist in managing the day-to-day operations of client accounts, ensuring orders are fulfilled accurately and on time.
o Communicate clearly and transparently, managing expectations and addressing issues promptly.
o Collaborate with internal teams, embracing a unified approach to deliver the best outcomes for our customers.
· Sales Support & Growth:
o Support the Commercial Controller in identifying opportunities for account growth, using data-driven insights to continuously improve service delivery.
o Help prepare presentations, proposals, and reports to support account growth and development.
o Be bold in offering new ideas and suggestions that align with client goals and market trends.
· Market & Product Knowledge:
o Stay informed about our product range, market trends, and emerging opportunities to provide clients with the best advice and service.
o Look beyond the immediate team, partnering with others to solve challenges and enhance service offerings.
· Data & Reporting:
o Keep trackers UpToDate on reasons for changes to sales orders, and performance, providing transparency to customers and the internal team.
o Support accurate forecasting and planning, ensuring that we reliably deliver on commitments.
Skills & Qualifications:
· 1-2 years of experience in account management, sales, ideally within FMCG.
· Excellent communication and interpersonal skills, with a focus on building long-term relationships.
· Strong organisational skills, able to manage multiple tasks and priorities effectively.
· Proficiency in Microsoft Office (especially Excel and PowerPoint) and CRM systems is advantageous.
· Problem-solving skills, with the ability to adapt to new challenges and provide solutions quickly.