Job Description
Lead Service Designer| Remote first: West Yorkshire | Salary up to £85k + bonus
We’re looking for an experienced Service Design lead with strong GDS and public sector experience to join a high-performing User-Centred Design (UCD) team working on complex, meaningful services.
This is a hands-on role for someone who enjoys getting stuck in, shaping services end to end and working closely with smart, motivated people who genuinely care about doing the right thing for users!
If you thrive in collaborative environments, bring positive energy to your work and enjoy influencing without ego, you’ll feel right at home here
What you’ll be doing...
Leading end-to-end service design
Be a trusted design leader
Driving collaboration and delivery
Raising the bar for UCD
Why you’ll love working here
A Great Place to Work–certified organisation, recognised for a high-trust, inclusive and supportive culture
A genuinely collaborative environment that values diversity, inclusion and different perspectives
Strong investment in learning, development and career progression, with opportunities to grow your skills and influence
A clear focus on well-being, with support for mental health, balance and sustainable ways of working
The chance to work on high-impact public sector programmes, designing services that affect millions of people
️ A flexible, remote-first working culture that trusts you to do your best work
What you’ll need...
Extensive experience in service design and UCD, ideally operating at lead level (or ready to step up)
Strong practical application of service design methods and tools across complex services
Solid experience working to GDS Service Standards, including running Discoveries and Alphas
Remote-first: West Yorkshire (once a month)
Salary up to £85k + bonus
Want to use your service design skills to deliver meaningful change, while working with a supportive, high-performing team that genuinely values quality and collaboration? Apply today!
Lead Service Designer| Remote first: West Yorkshire | Salary up to £85k + bonus