Service Desk Engineer
3 month initial contract with high chance of extension
£320 - £375 p/d (Inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical service desk engineer for an initial 3 month contract (experienced 2nd line level). You’ll be based from a central London location - full time initially, moving to 4 days per week on-site, 1 day working from home once up to speed.
Responsibilities include logging of tickets and managing support requests through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
* Windows OS Support
* Active Directory / Entra ID and M365 / O365 Admin
* Microsoft Teams
* Supporting AV products
* Ideally an understanding of web gateway filtering
* An understanding of networking concepts including support of VPN’s
* Experience working on a Service Desk / management and prioritization of ticket queues