Overview
Parkingeye’s company culture is amazing and our Great Place to Work Certifications proves it! If you would like to join a Great Place to Work continue reading and find out what we have to offer. Parkingeye provide services to a wide spectrum of businesses, including Britain’s top supermarkets, large hotel chains, thousands of retailers, and some of the country’s most prestigious universities. We are now looking for a passionate, dynamic Technical Support Analyst to join our busy operations team.
What’s in it for me?
* Salary of up to £27,000 per annum (Dependent on Experience).
* 37.5 hours per week and will include weekend working as part of a shift pattern
* Currently a hybrid working model with home working and being based in our Chorley office which is covid compliant and has comprehensive Safe Systems of Work in place across the organisation.
* 23 days holiday which increases with service (plus Bank Holidays) and Pension Scheme
* Life Assurance, Private Healthcare and Cashback scheme for medical costs
* Employee Assistance Programme.
* Mental Health First Aiders and Health and Wellbeing Champions
* Gym Memberships and lots of other free benefits.
* Dress down days in the Office and Company funded events.
* Free onsite parking
Key Responsibilities of the Tech Support Analyst
* Respond promptly to all phone calls, e-mails and messages received.
* Adhere to Company Policies, procedures, and quality standards at all times.
* Technically manage new sites through the test lifecycle of the installation process to Go Live.
* Undertake remote monitoring of IT based equipment once installed using ParkingEye’s bespoke monitoring systems.
* Conduct remote monitoring of 3rd party devices using centralised software and ParkingEye’s bespoke monitoring system.
* Identify problems quickly and efficiently as they occur and perform remote maintenance to repair faults and minimise downtime.
* Diagnose and Log issues with 3rd party suppliers to resolve issues relating to pay machines.
* Help with installing remote systems enabling kit onto the network as part of the Go Live process.
* Evaluate data from reports to identify possible issues.
* Update and create Standard Operating Procedures (SOP).
* Coordinate activities with other departments/colleagues to ensure the smooth running of the business and excellent customer service.
* Be adaptable and flexible in respect of work undertaken as the needs of the business dictate.
* Communicate with all customers/contacts in an effective and professional manner. Ensure all communications whether verbal or written is clear, concise, and accurate.
* Project a professional image at all times and act as a good ambassador for the Company.
Skills & Experience
* Experience working within a technical support role
* Excellent communication and customer service skills
* Experience in a customer facing role, dealing with urgent and complex queries by telephone
* Confidence in dealing with queries from customers and in-house colleagues
* Willingness to learn and develop technical skillset
* A good knowledge of Windows technologies and Microsoft Office
* Experience in PC set-up, configuration, and support (desirable)
* Working knowledge of Microsoft\'s Windows operating systems - Windows 7,8.8.1,10. (desirable)
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
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