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Enterprise Support Administrator at Russell
Location: Shoeburyness, England, United Kingdom
Salary: £26,000 Per Annum + KPI Bonus
Hours: Monday - Friday, 8am - 5pm
About The Role
Are you passionate about providing exceptional support to Enterprise customers? As an Enterprise Support Administrator at Onecom, you will be pivotal in ensuring our high-value clients receive unparalleled service and support. Your role will involve managing client queries, troubleshooting issues, and liaising with internal teams to guarantee seamless customer experiences in a fast-paced, dynamic environment.
What Makes You a Great Fit
* Previous experience in customer support or a similar role
* Strong problem-solving abilities and attention to detail
* Excellent communication and interpersonal skills
* Ability to manage multiple priorities and tasks simultaneously
* Familiarity with Enterprise customer support environments
* Proficiency in CRM systems and customer support software
* Empathy and a customer-focused mindset
* Capability to work independently and collaboratively
* Organisational skills and ability to work under pressure
Key Responsibilities
* Respond promptly to customer inquiries
* Action administrative changes on Enterprise Accounts
* Follow bespoke order processes
* Contribute ideas to projects
* Provide solutions and troubleshoot technical issues for Enterprise clients
* Coordinate with internal departments to resolve ticket escalations
* Maintain accurate client interaction records in CRM systems
* Utilise and adapt templates to provide updates internally and externally
* Foster strong, long-lasting relationships with clients
Perks For Our People
* Holidays: 25 days + bank holidays and buy/sell options
* Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
* EV Scheme: Lease a brand-new electric car
* Lifestyle: 9% combined pension contribution and 4x salary life assurance
* Rewards: Quarterly and annual employee awards, discounts on tech
* Socials: All-expenses-paid company events
* Development: In-House Training Academy
* Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who We Are
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our Values
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
Ed&i
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Telecommunications
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