The Technical Support Team Leader will be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience. The successful Technical Support Team Leader will be rewarded with a company pension; 23 days holidays (increasing with service to 30 days), plus Bank Holidays; private medical insurance and life assurance; subsidised staff canteen; free on-site parking; childcare vouchers; uniform provided. The hours of work are Monday to Friday 9am-530pm. Summary The Technical Support Team Leader will be responsible for managing and maintaining the daily operations of the team, handling queries from clients in a timely and effective manner and manage the returns process to full client satisfaction and operational efficiency. Main Responsibilities Team Management * Schedule and oversee daily activities of the support team and conduct regular performance reviews, feedback, and training. * Lead, mentor and develop a team of Technical Support Specialists. * Support a team of Skilled Operators to deliver an effective and efficient returns process. * Ensure all technical support cases are documented and tracked accurately within the system. Returns Management * Primary point of contact for escalated technical issues to diagnose and resolve. * Analyse return trends ...