About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital-based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
To provide a comprehensive administrative service to the medical and nursing teams within the ward environment.
This is a fixed term post for 12 months. If a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
In this key role, you will:
* Provide a high quality administrative service for the medical and nursing staff to ensure efficiency in patient care.
* Ensure availability of case notes at the time of patient admission, which may involve liaising with other hospitals.
* Deal with telephone and face‑to‑face enquiries from all staff groups, patients, relatives, carers providing information directly and prioritising queries as appropriate ensuring efficiency and effectiveness of service delivery.
* Responsible for arranging review appointments for the appropriate clinic and arranging transport to facilitate the patient journey.
What You’ll Bring
* Good basic education.
* Basic understanding of office procedures.
* Proficient in use of Software systems.
* Good organisational and communication skills.
What we Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
* Annual Leave – 35 days including public holidays
* Generous NHS pension scheme
* Annual incremental salary progression
* Paid sick leave increasing with length of service
* NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
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