Sales Advisor
Join to apply for the Sales Advisor role at Samsonite
Location
112 Pingle Dr, Bicester OX26 6EU
Availability
As soon as possible
Responsibilities
* Customer Service/Sales
o Offer advice on and demonstrations of Samsonite products in a professional manner to ensure a friendly shopping experience.
o Introduce selling benefits and various features of the merchandise range.
o Maximise sales through detailed product knowledge and add‑on sales.
o Be knowledgeable about store layout, products and stock availability.
o Deal with customers in a cheerful, polite and efficient way, always considering their needs.
o Handle customer complaints and phone queries tactfully in line with Company Policy.
o Process transactions in an efficient and professional manner always adhering to Company Procedures.
o Be fully aware of Samsonite after‑sales service, Supplier’s warranties and areas covered.
o Maintain awareness of sales promotions, incentives and product brochures.
o Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
* Stock/Merchandising
o Process deliveries and communicate any discrepancies under and over in an efficient manner.
o Ensure backup stock and stockrooms are kept in order.
o Be knowledgeable of all products (current and new) and selling benefits.
o Assist in layouts and maintenance of merchandising and internal displays.
o Read and action relevant Head Office communication.
o Assist in stock counts as directed by Store Manager.
* Security
o To ensure that any security issues are acted upon where possible and reported to Management.
o To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
* House Keeping
o Maintain high standards at all times within the branch.
o Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
* Operations /Administrative Duties
o Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
o Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
o Open and close the store following Company Procedures.
o Carry out stock and personnel administration as directed by Management.
* Attendance
o To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
o If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
o If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
o Any LOSS of business time must be made up and discussed with manager.
o To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
o To adhere to company attendance policy.
* Appearance
o Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
* Health & Safety
o Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
o Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
* Additional Responsibilities
o To perform duties of a similar nature as required and directed by Management.
Skills Required
* Constant standing, bending, frequent lifting of luggage up to 15 kilos.
* Computer literate.
* Previous experience in retail.
* Ability to work under pressure.
* Team player and motivator.
* Target driven.
* Brand sensibility.
* Good command of English.
* Flexibility.
Details
* Seniority level: Not Applicable
* Employment type: Part‑time
* Job function: Sales and Business Development
* Industries: Manufacturing
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