Job Title
Senior Surveyor
Role Profile
* To provide occupier clients with full property management services that meet their expectations within the agreed fee basis
* Within the Occupier Management Team based in Birmingham, work across occupier clients to deliver estate management services, collaborating with other skill lines across the Cushman & Wakefield Group as required
Core Responsibilities
* To ensure cost effective operational running of allocated sites
* Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant
* Identify and drive through cost savings for corporate occupiers
* For sublet properties, monitor income collection and tenant liaison
* Manage exit strategies for freehold and leasehold properties being vacated
* Ensure adherence to lease terms and compliance with statutory requirements (to include inspections) and advising clients of same
* Manage and liaise with other Cushman & Wakefield teams and other professionals to provide a full service to the client
* Direct and frequent client contact and reporting
* Undertake inspections of sublet estate
Key Performance Indicators
* Contribution to achievement of client and departmental targets
* Client satisfaction
* Delivery of regular and accurate client reports
* Services undertaken within client budget
Knowledge & Experience
* General practice background for either a corporate, public sector or private practice (for more senior roles)
* Experience of working in a large practice and/or corporate environment could be advantageous
* Rounded experience of general surveying skills – not restricted to a narrow practice area
* An understanding of business development and client relationship management
* Experience in networking and building relationships internally and externally
* A level of experience selling successfully to clients
* Up to date knowledge of legislation regarding property management
* Demonstrable technical competence in property management
* Basic IT skills (word-processing and spreadsheets)
* Working knowledge of industry specific packages preferred (e.g. TRAMPS/PM&A)
* Ability to support and develop junior team members
Qualifications
* Degree level estate management qualification or equivalent desired
* Membership of RICS desired
* Full driving licence
Skills & Personal Qualities
* Forward Planning – Plans and priorities own workload in order to achieve property management deliverables
* Enabling Delivery – Capable of delivering property management effectively and thoroughly within agreed standards
* Commercially Minded – Seeks efficiencies and cost savings for the client
* Building Relationships – Establishes and nurtures harmonious relationships with clients, their advisers and colleagues
* Developing People – Places a priority on developing own skills, knowledge and abilities in line with team requirements
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