Location: Stevenage, SG1 2NYSalary: £12.60 per hourContract: Full time, permanent positionHours:Monday to Friday 6:00-14:30We are looking for a dedicated and customer-focused Cleaning Operative to deliver day-to-day facilities services across site floors and buildings. This role is key to ensuring all services are delivered confidently, efficiently, and on time — with minimal disruption to customers.Working as part of the Sodexo team, you will play a vital role in maintaining service excellence standards, supporting a professional environment, and contributing to the overall customer experience on site.Key ResponsibilitiesService, replenish stock, clean, and maintain all housekeeping areas within your allocated zone to required standards.Respond positively, politely, and promptly to customer requests, always delivering a professional and courteous service.Collect, segregate, and manage waste streams, ensuring internal bins are maintained to a high standard.Handle confidential waste disposal securely and in accordance with procedures.Replenish paper and consumables in multi-functional devices as required.Complete Helpdesk requests within agreed timeframes.Maintain high standards of personal hygiene and appearance, wearing company uniform at all times.Adhere to all company and client policies, procedures, site rules, and Health & Safety regulations.Attend required training sessions and team meetings.Represent and promote the company positively at all times.Support additional tasks within your training and capability as reasonably requested by your line manager.Key AccountabilitiesCustomer & Client Focus:Deliver exceptional service to build strong, long-term relationships.Impact & Influence:Communicate effectively and build positive working relationships.Continuous Improvement:Seek opportunities to raise standards and improve service quality.Teamwork:Work collaboratively and professionally with colleagues and management.Contribute directly to achieving Service Excellence targets within GSK.About YouTo succeed in this role, you will have:Knowledge and awareness of the facilities industry, particularly cleaning services.Strong customer service experience.A service-oriented mindset with a proactive and innovative approach.Ability to work effectively as part of a team within a high-quality customer service environment.Self-motivation and the ability to manage competing priorities under pressure.Strong communication skills, with the ability to engage effectively with customers and multi-service teams.Why Sodexo?:Working with Sodexo is more than a job; it's a chance to be part of something greater.Belongin a company and team that values you for you. Actwith purpose and have an impact through your everyday actions.Thrivein your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailersSave for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policiesReady to be part of something greater?Join a team that values you for being you.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications