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Deine Vorteile
* Betriebliche Altersvorsorge: Plan for your future with our comprehensive pension support.
* Kontinuierliche Weiterbildung: Sharpen your skills and advance your expertise with our professional development programs.
* Mitarbeiterrabatte: Enjoy exclusive perks: Our extensive partner network gives you access to special discounts with various providers.
* Flache Hierarchien: Get straight through to the decision-makers with our streamlined organizational structure.
* Großartiges Team: It's truly the people that make the difference — and with us you'll join the best team around.
* Gesundheit & Sport: Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.
Jobbeschreibung
Das erwartet Dich bei uns
We are looking for an energetic and enthusiastic person to join our Customer Services Team for a full time position Monday to Friday 8 am to 5 pm, with flexibility to work Saturdays, depending on business needs.
Duties and Responsibilities:
* Handling and resolving customer queries received via phone and email
* Making outbound calls when necessary to confirm delivery dates with customers
* Accurately updating customer records using our in-house Transport Management System
* Collaborating with the team to ensure all KPIs are met while consistently delivering a high level of customer service
Das bringst Du mit
* Clear and effective communication skills, both over the phone and via email
* Strong listening skills and attention to detail
* A genuine passion for problem-solving and delivering excellent customer service
* Strong IT skills with the ability to quickly learn and adapt to new systems and processes
Geschäftsfeld
Special Delivery
Rhenus Special Delivery digital professionalisiert die strategische Weiterentwicklung der Rhenus High Tech und Rhenus Home Delivery mit Fokus auf Digitalisierung, Innovation, Mitarbeiterentwicklung und -bindung. Dabei agieren unsere Teams als Taktgeber und treiben Prozessoptimierungen sowie die Neugestaltung der angebotenen logistischen Produkte maßgeblich voran. Wir bieten unseren Mitarbeitern einen zukunftsorientierten Arbeitsplatz und die Möglichkeit in einem dynamischen und innovativen Umfeld gemeinsam mit uns zu wachsen.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Customer Service
Industries
* Transportation, Logistics, Supply Chain and Storage, Truck Transportation, and Freight and Package Transportation
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