About the Opportunity
Contentful’s Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you’ll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 25%.
What to expect?
1. Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases
2. Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
3. Keep abreast of Contentful product developments and synthesise these into best practices, workshops & enablement materials for our customers
4. Create prototypes or code examples to facilitate customer onboarding and to support projects
5. Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends
6. Continuously seek, synthesise and communicate customer product feedback to our Product Management, Engineering, and Marketing teams
7. Support engagement managers on quoting and scoping of SOWs
8. Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful.
9. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others
What you need to be successful
10. At least 2 years as an SA or at least 4 years in a similar customer-facing role, for example as a technical consultant, solution engineer or implementation engineer at an API-first (REST, GraphQL) SaaS company.
11. Professional experience working on projects that utilize microservices-based architectures, transitioning away from monolithic architectures.
12. Experience working on digital experiences beyond the web is a plus
13. Basic developer skills in any of the following: Javascript ES6, Ruby, Node.js, .NET, Swift, Java, Python or PHP
14. Some experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby)
15. Some professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications
16. Bachelor’s Degree or equivalent experience (Engineering, Computer Science, or a related field)
17. Comfortable working in a fast-paced environment with multiple customer engagements at once
18. Strong interpersonal, presentation and persuasive skills with the ability to build diverse relationships and influence technical and non-technical audiences
19. The ability to work both autonomously and with a team to drive customer results
20. Fluency in English and German
What’s in it for you?
21. Join an ambitious tech company reshaping the way people build digital experiences
22. Full-time employees receive Stock Options for the opportunity to share in the success of our company
23. Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
24. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
25. Time off to care for and focus on your growing family
26. Use your personal annual education budget to improve your skills and grow in your career
27. Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
28. An annual wellbeing stipend to care for your physical, financial, or emotional health
29. A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
30. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
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