Multilingual Customer Experience Consultant
Job Title: Multilingual Customer Experience Consultant (German & English Speaking)
Salary: £12.65 per hour + bonus (OTE)
Location: Konecta Group – Ringwood / London (Hybrid)
Shifts: A rota is supplied every month with working hours. Shifts between 8:00 am and 8:00 pm, Monday to Saturday.
Main Purpose of Role
The ZEAL Group “Create a better world of lottery!” – an exciting campaign that powers the world of lotteries and brokers tickets for customers in Germany. Tipp24/Lotto24, part of the ZEAL Group, has partnered with Konecta to manage all incoming customer service calls, emails, and live chats.
We handle 25,000 contacts per month, aiming for a 90 %+ customer satisfaction rate. Our aim is to deliver the best support possible across channels (call, email, chat, & self‑service) with flexibility, autonomy, and trust.
Skills Requirements
* Excellent telephone manner
* Excellent numeracy and literacy
* Excellent customer service skills
* Good analytical, decision‑making and problem‑solving abilities
* Previous call centre / back office experience (desirable)
Key Accountabilities
* Answer calls promptly and professionally.
* Respond to emails and live chat promptly and professionally.
* Work closely with the Team Leader to ensure client expectations are met.
* Present our clients professionally at all times.
* Continuously seek ways to improve performance.
* Be well‑organised, professional and reliable.
* Work flexibly between 8 am and 8 pm, Monday to Saturday.
* Demonstrate a willingness to learn and enjoy work.
Opportunities for Growth
Start alongside skilled consultants to raise the bar in customer experience. SMART objectives are communicated by the manager. Growth and development are encouraged, with potential to progress to additional duties.
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