We are seeking a dynamic and hands-on Deputy General Manager to support the General Manager in the opening Europe’s largest Moxy Hotel and daily operations of the hotel, ensuring smooth running and exceptional guest experiences from day one.
The Role
As Moxy Deputy General Manager, you have a DEEP CONNECTION to the target guest and the brand’s core values – thoughtful, fun and spirited. You understand and resonate with what Moxy is all about.
You have the basics covered – metrics are met, money is counted, and reports are run – but focuses your energy on bringing the Moxy experience to life for every guest and every Crew Member. This role is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner. This includes everything from check-in and greeting, to the vibe in lobby, the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check-out, and every step and interaction in between.
Key Responsibilities
* Guest Experience: Oversee all aspects of the guest journey, from check-in to check-out, ensuring a seamless and enjoyable experience.
* Operations Management – Ensure efficient running of all departments, including reception, housekeeping, maintenance.
* Team Leadership: Recruit, train, and motivate a high-performing team to deliver exceptional service.
* Brand Advocacy: Champion the MOXY brand and ensure our unique culture is reflected in every aspect of the hotel.
* Financial Performance: Drive revenue and profitability while maintaining operational efficiency.
* Operational Excellence: Ensure compliance with all local laws and regulations and maintain a safe and welcoming environment.
What We’re Looking For
* Experience managing large hotel (300+ beds)
* Prefer Marriott experience.
* Strong leadership, operational, and problem-solving skills.
* Proven experience in managing food and beverage operations, from menu planning to cost control.
* Passion for hospitality and delivering outstanding guest experiences.
* Sound financial acumen and cost management abilities.
* Excellent communication and organisational skills.
Why Join Us?
Opportunity to be part of Europe’s largest Moxy Hotel in London’s most vibrant locations.
Career growth opportunities within a fast-growing hospitality brand.