COME JOIN OUR JOURNEY! When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fuelled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey. TT Electronics’ Bedlington facility north of Newcastle upon Tyne is the home of two TT Electronics divisions; Sensors & Specialist Components and Power Electronics. Sensors & Specialist Components are leaders in high reliability, high performance and engineered electronic components. Power Electronics provide custom power solutions for safety-critical applications in harsh environments. The team in Bedlington specialises in microcircuit production for the aerospace and defence industries. Introduction This role will be responsible for the on-going operation of IT service delivery in Bedlington and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service, based on appropriate recognised best practice, to support our evolving business goals. Key Responsibilities • Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team. • Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties. • Support local systems such as servers, storage telecoms and networking. • Manage company phone systems and time clock systems. • Responsible to ensure adequate backups are completed. • Monitor the availability of global systems through existing portals and log/resolve/escalate issues. • Providing technical assistance and training to computer users on the application software, hardware and computer services. • Responsible for IT hardware and software inventory. • Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems. Core Requirements • Ability to internalise and advocate the customer’s position. • Operates with the utmost integrity. • Effective time management. • Strong team Focus. • Logical, thorough and process based delivery style. • Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions. • Knowledge of Microsoft Windows client and server operating systems. • Knowledge of VMware Vsphere infrastructure. • Knowledge of HP server and storage technologies. • Experience of working in a global multinational company. • Knowledge of VOIP systems. Desirable Skills and Experience • Knowledge of ITIL Service Management and process execution is a benefit. • Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016. • Knowledge of VMware Vsphere infrastructure. • Knowledge of HP server and storage technologies. • Experience of working in a global multinational company. • Knowledge of VOIP and PBX systems. • Knowledge of Office 365 and its applications. • Knowledge of Symantec Backup Exec version 14 to the Latest version. What We Offer You: From this role you will have the opportunity to develop the experience needed to explore and progress to more senior leadership roles within TT Electronics Bedlington, or the wider group, if this is in your own career plan. 5 weeks (in hours) annual leave plus bank holidays An additional 1 day of leave per year to mark those moments that matter Quarterly site incentive plan Enhanced pension contributions Healthcare cashback plan Employee assistance programme Financial wellbeing benefit Sharesave scheme Cycle to Work Scheme Free parking Discounted RAC membership Discounted Gym membership Discounted online and high street shopping and lifestyle vouchers An active charity committee and paid volunteering hours TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups. Due to the specific projects TT Electronics support, we are unable to sponsor work visas. Candidates will be required to achieve Baseline Personnel Security Standard Clearance. We hold Health and Safety in the highest regard at TT, with the Wellbeing of our employees our top priority. Any successful candidate will be required to successfully pass a pre-employment Drug and Alcohol Screening. Solving Technology Challenges for a Sustainable World We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics take positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. You can do this by emailing TTRecruitment@ttelectronics.com If you want to work for a company where who you are is valued and respected, we’d love to hear from you. WeAreTT BeMeAtTT TT Electronics does not accept any unsolicited CVs from third parties. Any CVs submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.