PMO Manager - Business Process Outsourcing
* Rate: £460 to £525 per day (Inside IR35)
* Location: Hybrid working
* Clearance: Active SC Clearance required
* Duration: Initial 6 months with extension potential
Key Skills
* Must have BPO experience clearly outlined on your CV
* Ideally have worked in a Government or Police environment
PMO Manager required for a high-profile account delivering multiple strategic programmes within a complex, enterprise environment. This is a key leadership role responsible for establishing, governing, and optimising the account-level PMO to ensure consistent, high-quality delivery across a portfolio of initiatives.
This position will suit an experienced PMO professional with a strong governance background and proven ability to operate at programme and portfolio level, working closely with senior stakeholders.
Key Responsibilities
PMO Leadership & Governance
* Establish and lead the account PMO strategy, operating model, and governance framework
* Define and implement project management standards, methodologies, templates, and controls
* Ensure PMO processes align with organisational goals, compliance requirements, and delivery standards
* Conduct regular project audits and quality assurance reviews
Portfolio & Programme Oversight
* Provide full visibility across the account portfolio, including dependencies, risks, and resource planning
* Support prioritisation and sequencing of initiatives alongside senior leadership
* Oversee delivery performance to ensure projects are delivered on time, within scope, and within budget
Reporting & Performance Management
* Develop and maintain executive-level dashboards, KPIs, and portfolio reporting frameworks
* Monitor progress, financial performance, risks, and issues across the portfolio
* Drive proactive escalation and data‑led decision making
Team Leadership
* Lead and mentor PMO analysts, project managers, and coordinators within a matrix environment
* Promote delivery discipline, governance standards, and continuous improvement
* Identify capability gaps and support development initiatives
Stakeholder Engagement
* Act as a trusted advisor to senior stakeholders on portfolio performance and delivery health
* Facilitate governance forums, steering committees, and programme reviews
* Drive effective communication across project teams and leadership groups
Continuous Improvement
* Identify opportunities to optimise PMO processes, tooling, and reporting
* Champion best practice adoption and delivery maturity improvements across the account
Skills & Experience Required
* Active SC Clearance (essential)
* BPO Experience
* Demonstrable experience leading or managing an account-level PMO
* Strong background in portfolio governance and programme delivery oversight
* Proven experience managing complex, cross‑functional delivery environments
* Solid understanding of project management methodologies including Waterfall, Agile, and Hybrid
* Strong stakeholder management skills with the ability to influence at senior levels
* Experience within large‑scale outsourced or managed service environments highly desirable
Desirable Certifications
* ChPP, PMQ, MSP, or recognised PMO certifications
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